Tickled & Tempted is a UK online shop.
Your 14-day right to cancel
You can cancel your order for any reason within 14 days after the day you receive your goods (or the last item, if your order arrives in more than one delivery). You do not need to give a reason.
To cancel or return an item, please contact us through our Contact page or by email at info@tickledandtempted.co.uk, giving your name, order number and the items concerned. We will reply with the returns address and instructions. Please do not post anything back before you have heard from us. You must send the goods back within 14 days of telling us you are cancelling.
Opened intimate products (hygiene)
For hygiene reasons, you cannot cancel and return an intimate product that was delivered sealed (for example in sealed packaging or with a hygiene seal) once you have broken that seal after delivery. Please do not open sealed hygiene packaging unless you are happy to keep the item. This does not affect your rights if an item is faulty or not as described.
Your refund
We will refund the price you paid, plus the standard delivery cost you paid, within 14 days of receiving the goods back (or of receiving proof that you have posted them, whichever is earlier). Refunds go back to the payment method you used. We do not charge a fee for refunding.
If goods come back used or handled beyond what is needed to check them, we may deduct an amount for the loss in value.
Who pays for return postage
If you cancel under your 14-day right, you pay the cost of returning the goods. Returns are at your own risk until they reach us, so we recommend a tracked service and keeping proof of postage. If an item is faulty or not as described, we pay the return postage.
Faulty or incorrect items
Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you can reject it for a full refund within 30 days of delivery. After 30 days we may offer one repair or replacement, and you may have further rights. If a fault appears within six months of delivery, we will presume it was there on delivery unless we can show otherwise. Please contact us through our Contact page or at info@tickledandtempted.co.uk with your order number and a description or photo of the fault. For hygiene reasons, please contact us before sending anything back.
Lost or damaged in delivery
Your order is at our risk until it is delivered to you. If it does not arrive, arrives damaged, or is not the item you ordered, contact us and we will resend it or refund you in full. We aim to deliver within 30 days of your order and will tell you if there is a delay.
How to contact us
All returns start with a message to us through our Contact page or at info@tickledandtempted.co.uk. When we hear from you we will email you the returns address and instructions.